Returning Products
You can request a return within 7 business days of delivery, as long as the package is unopened and sealed. This applies to research liquids and powders only.
Because peptides are sensitive to temperature and light, we do not accept returns on peptide products. If you are a first-time customer, we recommend placing a small order first to assess product quality.
Return Shipping and Fees
You are responsible for return shipping costs. We do not provide a prepaid return label, except when we send the wrong product or it arrives damaged. Before returning items, ensure they are securely packaged and include a return tracking number. When our team receives your return, they inspect the products before processing any refund.
Note: A 15% restocking fee per product applies to all approved returns.
Invalid Reasons for Returns
- Products that were opened or used
- Products mishandled or damaged due to incorrect storage
- Change of mind after the 7-day window
Refund Policy
All purchases of peptide products are final. Approved returns of sealed liquids and powders are refunded to the original payment method, less the restocking fee, within 5–10 business days of inspection.
Seized Shipments (International Orders)
If your shipment is seized during international shipping, contact our support team. To assist, we offer a 30% discount on your next purchase.
Damaged Goods
If you receive damaged products, contact us within 48 hours of delivery at [email protected]. We may request photos or other documentation so we can assess the damage properly.
Incorrect Items
If you receive an incorrect item due to an error on our end, contact us within 48 hours of delivery. We will send the correct product and cover return shipping for the incorrect item.
Research Use Only
All products are sold strictly for laboratory research. Returns are reviewed for compliance with this policy before approval.
Need to start a return?
Email us with your order number and photos where relevant:
[email protected]