Order Processing
All orders are processed once payment is received. Orders paid by 12pm EST (Mon–Fri) usually ship the same business day; later orders ship the next business day. During periods of high order volume, promotions or inventory restocks, processing may take 1–3 business days.
Orders placed on weekends or holidays begin processing on the next business day. Once your order has shipped, a tracking number is automatically emailed to the address on your order.
International customers are responsible for any import duties, taxes and customs fees. Shipping eligibility and payment methods may vary based on destination and applicable restrictions.
Shipping Methods
Elev8 Labs currently ships using major carriers, including:
Shipping speeds are determined by the service selected at checkout. Estimated delivery times are provided by the carrier and are not guaranteed by Elev8 Labs.
Shipping Time Estimates
Carrier delays, weather conditions, holidays, and customs processing may affect delivery times.
Discreet Packaging
All shipments are packed professionally with no product labels visible on the outside. Temperature-sensitive peptides ship with cold packaging.
Shipping Address Accuracy
Customers are responsible for ensuring their shipping address is correct at checkout. Elev8 Labs is not responsible for:
- Orders shipped to incorrectly entered addresses
- Packages returned due to address errors
- Delivery failures caused by incorrect customer information
Address changes are only possible while an order is still processing. If an order is returned due to incorrect address information, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
Once an order has shipped and has been transferred to the carrier, the carrier assumes responsibility for delivery. If your package appears lost or delayed:
Damaged Packages
If your order arrives visibly damaged, please complete the following within 48 hours of delivery:
- Take clear photos of the packaging and contents
- Contact our support team with your order number
- Keep all packaging materials until the issue is reviewed
Seized Shipments (International Orders)
If an international shipment is seized by customs, contact support. We offer a 30% discount on your next purchase to assist; reshipment is not guaranteed.
Returns
Because peptides are sensitive to temperature and light, Elev8 Labs does not accept returns on peptide products. Sealed, unopened research liquids and powders may be returned within 7 business days of delivery, subject to a 15% restocking fee. See the Refund Policy for full details.
Incorrect or Defective Items
If you receive an incorrect or defective item due to an error on our end, contact us within 48 hours of delivery with your order number, photos of the received item and a brief description. We will replace the item or issue a credit.
Order Changes or Cancellations
Orders may only be modified or cancelled before they have been processed or shipped. Once an order enters the fulfillment process, it cannot be cancelled or altered.
Research Use Only
All products sold by Elev8 Labs are intended strictly for lawful laboratory research purposes only. Products are not approved for human consumption or animal use and must be handled and stored in accordance with appropriate laboratory practices.
Need help with a shipment or return?
Please include your order number in all correspondence.
[email protected]